6. Personal reflection:

1, The hardest decision was letting go of our UX/UI Lead. It was necessary, but I still think there was another way I did not see at the time. The version of me today would look past the ultimatum to understand what was underneath it, his fears or concerns left unspoken, and find a way to move him to a different engagement rather than let him go entirely.

2, The ethical complexity I carry from this project is harder to name. One of my testimonials coincidentally had been written by Ms. Uyên, now CEO at Chợ Tốt, for my training service, and her endorsement had contributed to us winning the bid. I held a clear line throughout, and looking back, that is the part I am most proud of. I was fully committed to Muaban, and I shared nothing about Ms. Uyên because there was nothing to share and no reason to cross that line.

3, What this project reinforced is that resilience has to be built before you need it. The team had been trained in sprint methodology based on Jake Knapp's work, which felt like theory at the time. It turned out to be exactly what we needed when things got real. The freelance bench held too, because those people had already worked with us before. When we needed them, they just stepped in.